Information regarding the arbitration of unresolved complaints
As part of our formalised complaints process, we are required to publish information about the Financial Ombudsman Service (FOS), which acts as an arbitrator in the event of unresolved complaints.
The contact details for FOS are as follows:
The Financial Ombudsman Service
Exchange Tower London
Enquiries and consumer helpline details:
Monday to Friday – 8am to 8pm Saturday – 9am to 1pm
0800 023 4 567
Calls to this number are free on mobile phones and landlines
0300 123 9 123
Calls to this number cost no more than calls to 01 and 02 numbers
+44 20 7964 0500
The number to call from overseas.
You can also text FOS on 07860 027 586 and they will call you back. Please do not include any account numbers or bank details in the text.